Business Choice Awards 2022: Web Hosting

Businesses large and minor, local, and global, sympathize the value of having a web presence. A website makes information technology easier for customers to detect you and establishes a basic level of credibility. It also gives you lot an opportunity to tout the products, services, practices, and attitudes that distinguish your business from the competition. This is your own corner of the web.

Withal, you tin only sing your praises if your website is upwardly and running and performs reliably. For this reason, PCMag asks its readers to evaluate their own spider web hosting service for our Business organization Choice survey and then you're armed with the inside scoop shared by your peers.

For more 25 years, we have been augmenting our hands-on, labs-based product reviews with our Readers' Choice Awards, in which PCMag readers rate the products and services they utilize the most. The Business Option Awards extend the reader-contributed ratings to the hardware, software, and services our readers deploy, administer, maintain, and use in a business concern surround.

You lot can be part of Business organisation Choice! Sign up for the Readers' Choice Survey mailing list to receive invitations in the futurity.

Looking for an expert opinion? Read our roundup of the All-time Web Hosting Services.

Web Hosting Services for Business organisation

Web hosting covers a broad range of services, so it's best to expect before yous leap. Our skilful reviews and ratings from your peers should give you a potent foundation to make the best choice for your business organization.

This year, there were 207 companies (downwardly slightly from terminal year'southward 212) nominated for Business Selection Awards for Best Web Hosting Service. Eight received enough votes to be considered for tiptop honors. Squarespace is the only new finalist—the others are echo visitors, and take been for the past iii years.

Our winner, for the fourth year in a row, is DreamHost with an overall satisfaction score of 8.8 (on a scale of 0 to 10, with 10 equally the best). That score is downwardly a little from last year'southward nine.0. Once again, DreamHost's biggest fault seems to be that it has the highest pct of respondents requiring tech support at 58 pct (way upward from last twelvemonth's 41 percent).

Business Choice 2022: Web Hosts - Overall Scores

While information technology'south concerning that DreamHost has such a loftier number of people who need tech support—nearly one-third of users—they rate the quality of that tech support highly at viii.ix (peradventure people simply like to call in and chat with the dreamy DreamHost tech helpers). Bluehost had almost as many users who needed assistance at 54 percent, but those users only charge per unit Bluehost support at 7.one.

DreamHost'south scores are all down from last year, and those were down from all-time highs in 2022. But the numbers are still expert enough to make it the top scoring (or tied) vendor in every rating category (other than tech support needed). It ties with HostGator for reliability (an excellent ix.one) and with 1&1 for the Internet Promoter Score (54 per centum). 1&1 and HostGator are the only spider web hosts in the survey that give DreamHost whatever contest amid PCMag reader ratings, simply neither can quite beat it. Even so.

In one case again, Network Solutions comes in dead last with a 6.seven in overall satisfaction. Network Solutions has the lowest score in every category capped off by the simply negative Net Promoter Score (-8 percentage) among our finalists. That means survey respondents actively steer their colleagues away. This is the fourth year in a row Network Solutions has held this dubious distinction.

Squarespace, a new finalist this twelvemonth, racked up solid middle-of-the-road scores across the board while relative newcomer Wix, in its second twelvemonth as a finalist, enjoys having the lowest percentage of respondents requiring technical support (10 percent). Information technology'south also interesting to annotation that since Yahoo! Small Business was spun off and rebranded as Aabaco Small Business, it has virtually disappeared from our list, receiving merely a single (poor) rating. That's how it goes for what used to exist Viaweb and GeoCities.

Related Story Come across all of our survey results for spider web hosts.

WINNERS: BUSINESS WEB HOSTS

Business Choice seal

DreamHost

The readers of PCMag have their choice of literally hundreds of web hosting services, only the one they tell us time and again is the most dreamy is DreamHost. The service scores through the roof on most categories, and even when it has a negative (like lots of tech support needed), customers appreciate the quality of that support and then much it'due south nevertheless a winner. There is little doubt that if word of oral fissure drives your business decisions, the ane you should hear nearly is DreamHost.

Methodology

Nosotros email survey invitations to PCMag.com community members, specifically subscribers to our Readers' Choice Survey mailing list. The surveys are hosted by SurveyMonkey, which as well performs our data drove. This survey was in the field from June 5, 2016 to June 26, 2022.

Respondents are asked to rate their web hosting service. They are asked multiple questions near their overall satisfaction with the solution, also as experiences with technical back up inside the past 12 months.

Because the goal of the survey is to understand how the web hosting services compare to ane some other and not how ane respondent's experience compares to another's, nosotros use the average of the spider web hosting services' rating, not the boilerplate of every respondent's rating. In all cases, the overall ratings are not based on averages of other scores in the tabular array; they are based on answers to the question, "Overall, how satisfied are you with your web hosting service provider?"

Scores not represented as a per centum are on a calibration of 0 to 10 where ten is the best.

Internet Promoter Scores are based on the concept introduced by Fred Reichheld in his 2006 best seller, The Ultimate Question, that no other question can better ascertain the loyalty of a company's customers than "how likely is information technology that you would recommend this company to a friend or colleague?" This measure out of make loyalty is calculated by taking the percent of respondents who answered 9 or 10 (promoters) and subtracting the per centum who answered 0 through vi (detractors).

If you would like to participate in PCMag's monthly Readers' Choice surveys and to be eligible for our sweepstakes promotions on each, please sign upwards today.